We just had a conversation via mail.
To reiterate the points again, for streamlining the support channel we are now exclusively using the in-App Chat system to receive support and account related questions from the users. We adopted this method to keep the support queries concentrated on one channel so that we can effectively respond to user issues. (rather than scattering the support questions on separate channels, which many times leads to delay)
In regards to your queries,
When your design download does not match with teh design edit, please share the design link with us. (mentioning the portions that are different in a screenshot). We will review the design for any possible glitches and resolve it for you.
For any future support related queries, you can always contact us directly using the chat option and we will be happy to help you. (We reply to every support query within a span of a maximum of 24 hours.)