Issue with color codes and image download not matching design

jbarker

Hello,
I came across two issues the last two days were driving me nuts.

1) When attempting to enter a custom hex color code, by the time I get to the 3rd character its as if the color palette is attempting to guess what I am going to type and just fills in the rest of color code with random characters. It took me a little bit to figure out a way to click in the box, clear out the wrong digits and continue.

2) I also created a set of custom return address labels. No matter what format I tried to save the file to my computer, the downloaded copy did not match the design on the screen. Text was not wrapped that should have been wrapped and spacing was off. I ended up having to overlap the text on the screen (which was unreadable of course) but that at least fixed the spacing issues in the downloaded file that I could use.

I appreciate the help before tackling the next project.

Don

jbarker

We just had a conversation via mail.

To reiterate the points again, for streamlining the support channel we are now exclusively using the in-App Chat system to receive support and account related questions from the users. We adopted this method to keep the support queries concentrated on one channel so that we can effectively respond to user issues. (rather than scattering the support questions on separate channels, which many times leads to delay)

In regards to your queries,

When your design download does not match with teh design edit, please share the design link with us. (mentioning the portions that are different in a screenshot). We will review the design for any possible glitches and resolve it for you.

For any future support related queries, you can always contact us directly using the chat option and we will be happy to help you. (We reply to every support query within a span of a maximum of 24 hours.)

With Regards
Don