We had recently undertaken some modifications to our system and the plans. So, there might be some inconsistencies in the appearances of the community topics. Hence, you might notice some missing topics.
(Some time few topics/comments are deleted that do not follow the community guidelines or keep it civil. It is necessary to maintain the decorum of the community and we are very strict regarding that. Any leniency or overlooking uncivil posts can lead to more repetition of such cases, disturbing the overall functioning and purpose of the forum)
Majority of the support queries are resolved in the support chat. Regarding the working hours, we do try to provide round the clock support to both free and pro users. However, due to time zone difference, there is sometimes some delay. However, most of the queries are replied to and resolved within a span of 24 hours.
The user you referred to, the issue has been resolved over the weekend by interaction with the user.
Coming back to your issue of changing the email, as I see the chat logs, I find that one of our agents "Mina" had replied to your query within a span of 5 hours.
If you are still not able to change the email then check the instructions below
Click on the profile icon on the right top corner -----> In the drop down click "Account" ------> It will open in a page to let you change the email.
Log in to DesignBold and visit this link https://www.designbold.com/account/setting/personal-information
I hope that resolves the issue for you.
In case of any further doubts feel free to contact us.