Do some help topics get deleted?

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jeff_gallego

I saw @pr256 post some day ago related to all designs being inaccessible. What happened to that? Why is post deleted? How was the issue resolved?

Don

pr256 jeff_gallego

Hi there,

It might be a temporary issue with the submission of the topic. We will note it from the submission logs.

Regarding the design issues that occurred a couple of days back, it was resolved on the same day. All the designs and their thumbnails are back to working in your design workspace.

Are you still facing issues in accessing your designs and to edit them from your workspace? If so, then we will be happy to help. We would need some details as to your DB account e-mail id and also some of the design links that you feel are showing issues.

(You can share your account details via the Chat Support, as the community is a public forum)

We will immediately review your account for any possible issues.

Pointer: Before trying again, it is advisable to clear the cache from your browser and system. Sometimes cache keeps showing the older pages. Also, try in the incognito mode of the browser, to deactivate any plugin that might interfere with the loading of scripts.

We will be looking forward to your message at the Chat support at DB website.

Regards
Don

pr256

Yes that would indeed be very interesting because it was my post. Still can't access some designs, some however are back.

pr256

Dear Don,

Thank you for your answer.
Unfortunately one very important design is still inaccessible.
I tried to contact support via the chat but nothing happens when I click on the chat button.
Can you give me an email address under which I can contact you to convey you my Account details please?

thank you very much

Don

Hi there,

Sorry for the inconvenience you faced regarding your designs status. Can you try again to contact us at the chat? The chat support system is working fine and we are supporting the users in real time. (there might be time zone variations to be considered)

Hence, if possible try the chat support again or you can mail us (info@designbold.com) with your design link (explaining the issue). When you say the design is not accessible, are you not able to find it in your DB workspace or you are not able to edit it?

Is there a chance that the design might have been deleted and moved to trash? (Please note that for free accounts, a deleted image remains in the trash for a duration of 7 days from the day of deletion. After 7 days it is auto-deleted from the system)

Keep us updated either here, chat or the mail id. We will do our best to help you with your issue.

Regards
Don

emontra89

@tiffanygastonbh did you ever get a reply to your post? i was googling for help with a problem with my account because i didn't get a reply on chat (i wanted to change my email address with my account), and saw something about no chat support during US hours. i can't find that post on this site, though (even though there's a google result for it).

Don

emontra89

Hi there,

We had recently undertaken some modifications to our system and the plans. So, there might be some inconsistencies in the appearances of the community topics. Hence, you might notice some missing topics.

(Some time few topics/comments are deleted that do not follow the community guidelines or keep it civil. It is necessary to maintain the decorum of the community and we are very strict regarding that. Any leniency or overlooking uncivil posts can lead to more repetition of such cases, disturbing the overall functioning and purpose of the forum)

Majority of the support queries are resolved in the support chat. Regarding the working hours, we do try to provide round the clock support to both free and pro users. However, due to time zone difference, there is sometimes some delay. However, most of the queries are replied to and resolved within a span of 24 hours.

The user you referred to, the issue has been resolved over the weekend by interaction with the user.

Coming back to your issue of changing the email, as I see the chat logs, I find that one of our agents "Mina" had replied to your query within a span of 5 hours.

If you are still not able to change the email then check the instructions below

Click on the profile icon on the right top corner -----> In the drop down click "Account" ------> It will open in a page to let you change the email.

I hope that resolves the issue for you.

In case of any further doubts feel free to contact us.

Regards
Don