We have replied to your question in the chat support on October 7th, 2018. The reply was also emailed to you automatically. But we have received no feedback from you.
The most common reason for account downgrade is because of the failure of the payment by the card you have mentioned in your account.
- Can you please verify if your payment details are entered correctly?
- Update: We also verified the email is you shared with us to verify the status of your account. Your email is not associated with PRO account. If you have another email id associated with DesignBold, then share it with us so that we can check the status of your account.
Were you on an AppSumo Pro Account or a regular Pro Account? If you can share your registered account email id or the AppSumo code, then I can verify the status of your account.
Please follow the above-mentioned points and provide us with an update.